Help Center

New to Grubby.city? Create an account, set your city and add a delivery address to start browsing restaurants and home chefs near you.

• Sign up with email or a supported social login
• Set your default city and delivery address
• Add a payment method for faster checkout
• Allow location access to see the most accurate ETAs

Most order issues can be resolved in a few taps from your dashboard. For anything urgent during a live delivery, use the in-app chat with the driver.

• Track an active order in real time from your dashboard
• Report a missing, incorrect or damaged item within 24 hours of delivery
• Cancel an order before the restaurant accepts it
• Reorder a previous order in one tap from your order history
• Add gate codes, floor numbers or doorman names to delivery instructions
• Switch to contactless drop-off at checkout if you prefer

Manage your monthly meal plan from the Meal plans tab. Plans run month to month and do not auto-renew — renew before your cycle ends to keep deliveries going. Changes saved before the weekly cut-off apply to the next delivery.

• Pause, skip a week or cancel anytime from your plan settings
• Swap meals, change portion sizes or update delivery windows
• Update your delivery address per cycle or permanently
• See your current cycle end date and renew for the next month from billing

• Update your name, email or phone in account settings
• Add or remove payment methods at checkout or in your profile
• Download receipts and invoices from your order history
• Request a refund or credit for an issue within 24 hours of delivery
• Reset your password from the sign-in screen
• Request a copy or deletion of your data via privacy@grubby.city

Food safety is a shared responsibility between us, our restaurants and our home chefs. If something doesn't look or taste right, stop eating it and report it through the app.

• Check allergen tags on each menu item before ordering
• Add allergy notes to your order and confirm with the kitchen via chat
• Report quality or hygiene concerns within 24 hours so we can investigate
• For suspected food poisoning, contact support immediately and seek medical advice

• Restaurants: manage menus, hours and promotions from the restaurant dashboard
• Home chefs: publish offerings, set capacity and accept orders from the chef dashboard
• Drivers: view active deliveries, weekly earnings and tips from the driver dashboard
• Update payout details and tax information from partner settings
• Reach the partner success team at partners@grubby.city

• Set up a corporate account at grubby.city/partners for team meals
• Add team members and budget rules from the corporate dashboard
• Schedule recurring group orders or office meal plans
• Receive consolidated monthly invoices instead of per-order receipts

• App not loading? Check connectivity, then update to the latest version
• Payment declined? Verify card details and available funds, or try another method
• Wrong location showing? Enable precise location permissions in your device settings
• Notifications missing? Allow notifications for Grubby.city in system settings

Email support@grubby.city and a human will get back to you, usually within a few hours. Include your order number and a short description of the issue.

For billing or account access issues, write from the email on file so we can verify you quickly. For privacy requests, use privacy@grubby.city. For partner support, use partners@grubby.city.