Frequently asked questions

Choose your city, pick a restaurant or home chef, add items to your cart and check out.

Yes. Most restaurants and meal plans support scheduling for later today or upcoming days.

Minimums vary by restaurant and home chef. Any minimum is shown on the menu and at checkout before you confirm.

Each cart is tied to a single kitchen so the food arrives hot and together. Place separate orders if you want items from more than one restaurant or chef.

Use the notes field on each item and the order-level instructions at checkout. For severe allergies, contact the restaurant directly through the chat after ordering.

You can cancel from your order screen until the restaurant accepts it. After that, contact support and we'll do our best to help.

Yes. You can pause, modify or cancel your plan from your dashboard, subject to the preparation schedule.

No. Meal plans run month to month and end automatically at the end of each cycle. To keep your membership active, pay for the next month before your current plan ends — we'll send a reminder a few days before.

Deliveries stop at the end of the paid cycle. You can renew at any time from your dashboard to start a new month, or let the plan expire with no further charges.

Changes to meals, delivery windows or addresses must be saved at least 24 hours before your next scheduled delivery.

Yes. Skip individual weeks from your dashboard up to the cut-off for that week.

Yes. You can upgrade, downgrade or change portion sizes from your plan settings. Changes take effect on the next delivery cycle.

Times vary by city, restaurant and traffic. Estimated times are shown at checkout and during tracking.

Availability varies by city. See the Cities page for the current list.

Yes. Once a driver picks up your order, you'll see live location and an updated ETA in the app.

Drivers will call or message you from the app. Make sure your delivery instructions and unit/door details are accurate at checkout.

Yes. Add gate codes, reception names or floor numbers to the delivery instructions so the driver can reach you quickly.

Yes. Select 'Leave at door' at checkout and the driver will drop the order and send a photo confirmation.

We support major cards and mobile money options where available in your city.

No. Payments are processed by secure third-party providers and full card details are never stored by Grubby.city.

Meal plans are charged upfront for the full month at the start of each cycle. There is no automatic renewal — to continue, you pay again for the next month before your current one ends. You'll receive a receipt by email each time a charge is made.

If something is wrong with your order, report it within 24 hours and we'll issue a refund or credit to your original payment method. Refunds typically appear in 5–10 business days.

Yes. Corporate accounts receive consolidated monthly invoices. Individual users can download receipts for any order from their order history.

Sign up with email or a supported social login. You can add delivery addresses and payment methods at any time from your profile.

Use 'Forgot password' on the sign-in screen. We'll email you a reset link valid for a short period.

Email privacy@grubby.city from the address on file and we'll permanently delete your account and personal data, subject to legal retention requirements.

We use your data to fulfil orders, run meal plans and improve the service. See the Privacy Policy for the full breakdown.

Visit the Partners section, choose your role and complete the short application. Our local team reviews it and reaches out within a few business days.

Restaurants and home chefs receive weekly payouts every Monday for the previous week. Drivers are paid weekly with daily tip payouts where supported.

Fee breakdowns are shown transparently on each partner sign-up page before you join. No hidden onboarding or listing fees.