How food delivery works on grubby.city

A grubby.city order moves through four stages: you order, the kitchen accepts and cooks, a nearby driver claims the delivery, and you follow the trip on a live map. Delivery is free for patrons — partner vendors pay a service fee instead.

At a glance

Every step of a grubby.city order, from picking a kitchen to tracking the driver to your door.

Who it's for: Anyone ordering for the first time, and partners who want to understand what patrons see.

Why it matters: Knowing when a driver is dispatched explains why an order shows 'preparing' before anyone is on the way — dispatch only opens when the food is nearly ready, so food does not sit waiting.

Frequently asked questions

Do I pay for delivery?

No. Delivery is free for patrons and corporate accounts.

When is a driver assigned?

Once the kitchen marks the order as preparing, so the food is collected hot rather than waiting.

1. Choosing a kitchen

Your city is detected from your browser location or picked manually. Only kitchens live in that city appear, and a basket cannot mix cities — that keeps delivery times honest.

2. Acceptance and preparation

The kitchen confirms the order and marks it as preparing. Preferred drivers of that vendor get a short head start on the delivery offer before it opens to the wider network.

3. Pickup and live tracking

When a driver accepts, you are notified at pickup and can follow the driver on a map until arrival.

4. After delivery

You rate the kitchen and the driver. Ratings feed the rankings on city and topic pages, and vendor earnings are settled weekly on Tuesdays.

About this page

Published by: grubby.city
Sources: grubby.city marketplace data (verified partners, completed orders and patron reviews)
Contact: hello@grubby.city
Support hours: Daily, 08:00–22:00 local time